Spice Punch

This Privacy Policy describes how your personal information is used, collected and shared when you visit or make a purchase from www.SpicePunch.co.uk (the “Site”).

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PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device & web browser, time zone IP address and some of the cookies that are installed on your device. As you browse the Site, we collect information about the web pages or products that you have viewed, what websites or search terms referred you to the Site, and information about how you have interacted with the Site. This automatically-collected information is known as “Device Information.”

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We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

– “Log in Cookies” help to keep customers logged in to our site over a 2 week period if they ask our website to keep them logged in for this period using the “remember me” option on our login panels

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

 

At Spice Punch, we use an automated, “blind” credit / debit card processing system; we do not see your full credit card number or the expiration date. You will have the option to store your credit card information when you create an account.  Our blind” credit / debit card processor is Stripe & more information to this specific company is available from: https://stripe.com/guides/general-data-protection-regulation

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We also provide an option to pay for transactions using PayPal. When you use PayPal’s website to make a payment to us, you are subject to PayPal’s Privacy Policy, which you can review on their Privacy Policy page. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you about your order until your order has been delivered successfully;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, we may provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We use Google Analytics to help us understand how our customers use the Site & you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

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Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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MINORS
The Site is not intended for individuals under the age of 16.

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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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MAILCHIMP & ACCOUNT COMMUNICATION

We use MailChimp as our marketing automation platform and for contacting customers about privacy policy changes. Users not registered to receive marketing emails will only be contacted about privacy policy changes and important information about their account and we will use Mailchimp to send these emails. By registering on our website, you acknowledge that the information you provide may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms if we need to contact you in regards to import information about your account and its security.

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FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of international privacy laws and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email

• Within 7 business days

We will notify the users via in-site notification

• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at spicepunchspices@gmail.com or by mail using the details provided below:

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Spice Punch Ltd, 14 Medland Grove, St Neots, Cambridge, PE19 1QX

 

Last updated: 09/8/2018